Aims connected with the quality system in DIG

The basic aim for the authorities of DIG, connected with implementing the quality system, is:

increasing the level of satisfaction of clients who are being served by DIG both in the field of trainings and economic information and also implementing, substantiating and maintaining the quality system, which ensures increase in level of clients' satisfaction. Satisfaction must concern every element of the process of providing a service.

Indirect aims are:

• selecting subjects of trainings that are consistent with expectations of potential clients
  
• selecting effective training methods
  
• creating module solutions (standardization), e.g.: how to choose lecturers
  
• selecting and segregating economic information that satisfies expectations of potential clients
  
• elaborating system of proceedings when clients' needs cannot be satisfied
  
• elaborating system of proceedings when clients are dissatisfied
  

Procedures and instructions

DIG has set, described and used the following procedures and instructions:

• internal quality assessment of documents;
  
  
  
  • procedure of internal quality assessment of documents being sent out
    
  • procedure of periodical control of documentation of quality system
    
  
  
• circulation of documents/ changing documents;
  
  
  
  • procedure of circulation of accountant documents that arrive
    
  • procedure of circulation of accountant documents that are sent out
    
  • procedure of inspection of financial documents that are sent out
    
  • procedure of entering into agreements/ annexes proposed by DIG
    
  • procedure of entering into agreements/ annexes proposed by counterparts
    
  • procedure of reviewing agreements
    
  • procedure of distributing correspondence that arrives
    
  • procedure of distributing mail arriving by internet
    
  
  
• assessing services by DIG and by clients;
  
  
  
  • procedure of assessing services by clients
    
  • procedure of periodical analysis of assessment results provided by clients
    
  • procedure of verification of service providers by DIG
    
  
  
• proceedings to be made when a client is dissatisfied with services provided;
  
  
  
  • procedure of proceedings when a client is dissatisfied with a service
    
  
  
• first contact with a client/ proceedings when there are no possibilities to provide a service;
  
  
  
  • procedure of proceedings during the first contact with a client
    
  • procedure of transferring a contract to another center
    
  
  
• providing services according to requirements of KSU: entering into agreements with clients before beginning to provide a service/ substantiating services/ co-operating with a client while providing a service;
  
• Procedures of providing services according to requirements of KSU
  
• Procedures concern two areas of activity of DIG; i.e.
  
  
  
  • procedures connected with providing services
    
  • procedures connected with economic information
    
  • Aforementioned procedures are described in the section: documents connected with the quality system
    
  
  

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